CustomerKits Start a pilot

Fully managed new-customer welcome kits

Make your first impression after the sale count.

We design and deliver premium welcome kits for your new customers, so your team can create a memorable experience without adding more work.

Start with 25 customers See what’s inside
Fully managedWe handle everything.
Zero office inventoryNo boxes at your office.
Delivered with careOn time. Every time.
A premium new-customer welcome kit with a tumbler, notebook, coffee, candle, welcome note, and first-30-days card

Built for customer-focused B2B teams

SaaS Cybersecurity IT services Agencies Consulting Professional services

The reality

A contract is just the beginning.

The first few days set the tone for the entire relationship. Yet most new customers get an email, a calendar invite, and a list of links.

CustomerKits adds a physical moment to that process, one that shows you’re invested in their success from day one.

A branded mug beside a laptop and phone on a customer’s desk

How it works

We handle everything between “we should send them something” and “it arrived.”

  1. 1

    You share details

    Send us customer information through a simple form, spreadsheet, or email.

  2. 2

    We personalize

    We add the welcome note, onboarding card, and any company-specific details.

  3. 3

    We store and prepare

    Kits are built, quality-checked, and stored ready to ship when needed.

  4. 4

    We ship

    We pack, label, ship, provide tracking, and handle delivery questions.

  5. 5

    You get visibility

    You’ll know when it ships and when it’s delivered. No chasing. No hassle.

Overhead view of a curated customer welcome kit with branded packaging and useful items

What’s inside

Thoughtful. Useful. Uniquely yours.

Every kit is curated around your brand and onboarding experience. Here’s what’s typically inside:

  1. 1
    A premium item they’ll actually use

    Quality, everyday items, not more desk clutter.

  2. 2
    Something to enjoy

    Coffee, a snack, or a small local treat to make it personal.

  3. 3
    A personalized welcome note

    Written in the voice of the right person on your team.

  4. 4
    A first-30-days card

    An onboarding card with next steps, contacts, and resources.

  5. 5
    Beautifully branded packaging

    A polished presentation that feels considered from the start.

The pilot

Start with your next 25 customers.

A controlled way to test the experience without turning it into a major internal project.

Starting at $2,500

for 25 kits

Plus shipping and applicable taxes Plan my 25-customer pilot

Included in your pilot

  • One curated welcome-kit concept
  • Design, sourcing, and branding
  • Inventory, storage, and fulfillment
  • Personalized note and onboarding card
  • Shipping, tracking, and basic reporting
  • End-of-pilot summary and feedback

Questions

What teams usually ask before starting.

The pilot is deliberately simple. It proves the experience before you build a larger program around it.

Kits are built around your brand and onboarding experience, but the pilot stays standardized enough to remain reliable, cost-effective, and easy to operate.

Yes. The note can come from Sales, Customer Success, leadership, an implementation lead, or another designated person on your team.

The pilot can run through a secure form, a spreadsheet, or another agreed-upon manual workflow. No software integration is required to start.

Yes. The finished inventory is stored and fulfilled as customer moments happen, so your team never has to manage boxes at the office.

Shipping is billed separately based on destination, package weight, and service level. It can be quoted before the pilot begins.

You can keep the same kit, refine the product mix, reorder inventory, expand to additional customer moments, or stop. The pilot gives you the evidence to decide.

Your next customer is already getting a welcome email.

Make the next 25 feel like something more.

CustomerKits is a SwagControl program.

No catalog browsing or commitment required. We’ll first confirm whether the 25-customer pilot fits your onboarding process.

Start a pilot